UI design portfolio: featured projects

EatYourBooks.com — usability study

 Problem: While designing a new Web site, management wanted feedback from existing and potential users. They knew that getting feedback early would make it easier to make changes. This was a remote study because participants were in different cities.

 Solution: Reviewing personas and recruiting users to fit those descriptions, developing specific tasks and interview questions to explore new features, working with the designer to be sure the prototype and the study worked together, running and analyzing the study.

 Results: The client said the study was "very useful" and let them see what their members experience. They've just released the new site and are pleased with member reactions to it.

Details about this usability project...

Carbonite: Automated online backup

 Problem: To reduce customer service calls and increase user satisfaction, Carbonite needed to redesign the process for restoring a customer's files from backup storage.

 Solution: Working with their UX team, we reviewed personas and business goals, and did some quick prototyping and usability testing. Reviews with customer service were very helpful because they know the users. They implemented an alpha version, which we tested, and we repeated the process as development progressed.

 Results: A simpler UI, where all the pages look similar. A shorter process for users, and one that's easier to work with. As customers use it, we expect to see all the goals met.

Details about this customer research project...

Constant Contact: Design & customer research

 Problem: The User Experience (UX) group needed help conducting a great series of customer visits. They wanted to know more about how people currently use their products, and understand what might make the products better in the future. Visiting people at their offices would let us see what else they do, what interruptions they have, who they collaborate with and more.

 Solution: We worked together to develop a visit program (including surveys, interviews and analysis) and then reviewed the results. Team members participated in all aspects of the process, including interviews.

 Results: As always with customer research, we learned surprising things about customers and how they use the products. We also developed ideas for long-term product development. Some of this information fed into shorter-term product design projects.

See more about the search design shown and read about customer research with Constant Contact.

More information: Read about our design process or see the full portfolio