The User.com no-code marketing automation platform is designed to improve your company's data & user targeting to enable the companies you work with to send targeted campaigns that perfectly resonate with their users.
Everything you need to know about the partners program.
How do I get paid?
After payment is made by the customer you have provided, you’ll need to issue an invoice with your commission, and upload it into the Partnership Panel. In 14 days, we’ll transfer out the money.
What kind of partnerships are there at User.com?
There are two ways to cooperate with us - as a Reseller or Implementation Partner. If you have something else in mind, reach out to us and we’ll discuss potential options.
Do I have to pass a test to be a User.com Partner?
For an Implementation Partner, yes. You’ll be the main point of contact and taking over customer’s support and management after the purchase, and we’d like you to have some proficiency in our tool. We’d like our customers to be well taken care of. If you’re looking to become a Reseller Partner, there’s no need to pass a test, but remember - the better you know the tool you’re selling, the easier it will be. So feel free to take it if you please.
How do I get my clients signed up on User.com?
You’ll be provided with your unique referral link, available in the Partner Panel - you’ll want to share it with your leads, so as they register at User.com, we can know that they came from you. You’ll also be able to register clients manually in the Partner Panel.
How can I promote User.com?
Our Partnership Manager will help you get started. You can reach him at email@example.com, to discuss options you have in mind.
Are there any advertising rules?
For now, there are no strict rules, but we don’t want to work with spammers. Contact our Partnership Manager and discuss possibilities.
Who will help me if there is a problem?
You can always reach our Partnership Manager who can answer your questions. You can mail him at firstname.lastname@example.org, schedule a call, or use our chat in the bottom right corner.
Am I allowed to get a User.com Partner plan?
Yes, we treat our partners on very preferential conditions. Please contact our Partnership Manager directly at email@example.com, and you’ll get detailed information.
I’m not a company or a sole proprietorship, can I still become a User.com Partner?
Yes, there is a way to become our Partner in that situation. If you can’t provide us with an invoice, consider User.com. We think that it may help, though we can’t be 100% sure that it would work outside of Poland. And of course, there may be other options - we’d appreciate your suggestions.
How do commissions work? How long will I continue to get a commission?
Commissions are a percentage of the revenue you’ve brought with your customers or leads and that you’re earning as our Partner. Commission levels are set in specific agreements. As a Reseller, you can earn up to 25% in the first year and up to 15% in the second year. As an Implementation partner, you can earn up to 50% in the first year and up to 30% in the following years. In recap, Reseller commissions are earned for two years; if the customer is with us for two years, Implementation commissions are valid throughout the entire customer’s lifetime.
How long does it take to receive payments?
Payments can take up to 14 days after delivering an invoice. Invoices should be delivered before the 14th day the following month after User.com receives the customer payment.
How much does it cost to become a User.com Partner?
Yes, you can try us for free for 30 days. Our friendly team will work with you to get you up and running as soon as possible.
How long is the User.com Partner Certification valid?
For now, there’s no validity period. Once you pass the test, you’re good to go, and we hope you stay up to date with our platform and the market so you can provide top-notch assistance to the customers.
I don’t have a website. Can I become a User.com Partner?
Yes, you can! As long as you have the desire to work, and refer new people to use User.com, we’ll be more than happy to have you on board as a Reseller Partner.
Are there any marketing materials available?
We can give you specific presentations or other materials upon request.
Are there any other benefits for me as a User.com Partner?
We treat our Partners on preferential conditions. You’re allowed to get a substantial discount for our Business plan for your own use. We also plan to organize regular webinars for our Partners and maybe some offline events in the future — please contact us for specific details.
Where can I read a partnership agreement?
We’ll send you a ready-to-sign document after a call, which will be prepared with Adobe Sign.
I have some other questions that are not on the list…
Please contact our Partnership Manager directly at firstname.lastname@example.org; he’s available for your questions or suggestions.
Can I refer other Partners to the program and earn additional commission?
No, right now there’s no possibility to “stack” commissions by referring other Partners to the program.
What are the differences between Reseller and Implementation Partner?
First of all - commissions are higher for Implementation Partners. Not only will they need to supply the customers, but Implementation Partners are also responsible for the customer’s implementation and support after purchase. That’s why Implementation Partners are expected to pass certification testing, but there’s no need for that for Reselling Partners.
Have more questions?
Can’t find the answer you’re looking for? Please chat to our friendly team.