Sarbacane devient Positive User
Create meaningful, lasting relationships with your customers through an intelligent loyalty program built inside User.com. The Points & Rewards module lets you track reward points, manage customer incentives, and deliver personalized experiences automatically. Turn engagement into loyalty and watch your customer retention grow with zero plugins or external tools.
Oltre 15.000 team di marketing si affidano a Positive User per migliorare la customer experience in tutte le fasi
Support
Success
All your tools, working as one
Access your account as usual with no changes. Your data, settings, and pricing remain the same.
Browse guides, tutorials, and other resources anytime. Find answers quickly to get the most out of Sarbacane.
Get support from the same trusted teams. Reach us via email or phone whenever you need help.
How we support your growth
Self-service resources
Knowledge base, video tutorials, templates, and Uma's Onboarding & Training Agents — available anytime, on every plan.
User Academy
Thematic group webinars, on-demand video content, and a best practices newsletter to keep your skills sharp.
Structured onboarding
A guided kick-off to get you up and running fast, with a configuration audit and full documentation included.
Tailored success plan
Objectives, KPIs, and an adoption roadmap built around your business — co-designed with your Success Coach.
Dedicated Success Coach
A named expert who knows your account and runs regular sessions to keep your success plan on track.
Quarterly Success Review
A deep-dive into your KPIs and activation roadmap to make sure you stay ahead, every quarter.
We are here to
meet all your needs
Whether you have a sales question, need support, want to manage your subscription or explore a partnership, our AI agent Uma will instantly connect you to the right team.
Get support from the same trusted teams. Reach us via email or phone whenever you need help.
Uma, our IA assistant IA replies 24/7. Uma understands your questions, guides you step by step, and can resolve most requests in real time.,If needed, she transfers the conversation to a human expert.
Describe your request in detail and receive a tailored response from our team.
Stop managing tasks. Start building experiences
User.com’s marketing automation software helps you move beyond manual tasks. Design real-time automated campaigns that personalize messages and boost engagement across the customer journey.
Frequently Asked Questions
Does Positive User replace Sarbacane?
Positive User represents the next evolution of the Sarbacane solution. Existing Sarbacane customers continue using their current application without any changes. Positive User introduces new capabilities and is progressively becoming the experience offered to new users.
Is Sarbacane still existing?
Yes, Positive User is the new version of Sarbacane but if you already have an account, you continue to access the same application under the same conditions.
I typed sarbacane.com and ended up here. Why?
Sarbacane.com now redirects to User.com, the new emailing and customer engagement platform of Positive and the new generation of Sarbacane. The redirect only affects the website, not your Sarbacane account.
I wanted to create a Sarbacane account and landed in Positive User, why?
Sarbacane has evolved over time and Positive User is now the new version of the platform. New customers are invited to start directly with Positive User.
Does this mean Sarbacane is discontinued?
No. Sarbacane is not discontinued. It continues to exist and be fully supported, under a new commercial name.
How do I log into my Sarbacane account?
You can still access your current Sarbacane account by clicking here.
If I want to switch to Positive User, what happens to my Sarbacane data?
Nothing changes unless you choose to move. Your Sarbacane data remains safe and unchanged. Migration options will be communicated at a later stage.
Can I try Positive User without leaving Sarbacane?
Yes. You can explore Positive User independently by creating a separate account. This gives you access to a 7-day free trial, and your current Sarbacane account is not affected in any way.