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Call-back pop-up with assigning Activity to Agent and email notification
Effortless Customer Support: Integrated Call-Back Pop-Up and Agent Notification System
Goals
Nurture prospects
Acquire more customers more efficiently
Improve customer service
Manage leads and accelerate the sales funnel
Industries
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Tags
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Description
Elevate your customer service with our automated call-back pop-up. By assigning activities to agents and providing real-time email alerts, you can ensure efficient and timely support, leading to increased customer satisfaction and loyalty. Increased Efficiency: Automatically assigns tasks to agents, reducing manual effort and speeding up the support process.
Enhanced Customer Satisfaction: Streamlined workflow and quick responses improve overall customer service and satisfaction.
Optimized Support Workflow: Seamlessly integrates task assignment and notifications, making the support process more organized and efficient.
Improved Agent Productivity: Agents receive immediate notifications, enabling them to address customer issues promptly and effectively.
When a user enters your website, the system initiates a call-back pop-up after the page fully loads, ensuring they first engage with the content. It checks for a pop-up capping tag in the user's profile to prevent frequent displays. If the user lacks this tag, the pop-up is shown. Submissions prompt immediate notifications to agents, enhancing response efficiency, while non-submissions trigger a temporary tag in the user's profile to allow for a re-display after a few hours, maintaining engagement without being intrusive.
Step-by-step
1
When a user enters your website or a specific page, the system initiates the call-back pop-up process
2
Allow a few seconds for the page to fully load, giving the user time to check the content of the page. This delay ensures that the user is not interrupted immediately and has a chance to engage with the page content first
3
Verify if the user has a pop-up capping tag in their profile. This tag prevents the pop-up from displaying too frequently to the same user
4
If the user does not have a capping tag, display the call-back pop-up
5
When the user submits the call-back pop-up, an immediate notification is sent to your agent. This ensures that the user's request is promptly attended to, enhancing customer satisfaction and service efficiency
6
If the user does not submit the pop-up, add a temporary tag to their profile. This tag ensures that the user will see the pop-up again after a few hours, providing another opportunity for engagement without being overly intrusive
Detail user scenario
Step-by-step
1
When a user enters your website or a specific page, the system initiates the call-back pop-up process
2
Allow a few seconds for the page to fully load, giving the user time to check the content of the page. This delay ensures that the user is not interrupted immediately and has a chance to engage with the page content first
3
Verify if the user has a pop-up capping tag in their profile. This tag prevents the pop-up from displaying too frequently to the same user
4
If the user does not have a capping tag, display the call-back pop-up
5
When the user submits the call-back pop-up, an immediate notification is sent to your agent. This ensures that the user's request is promptly attended to, enhancing customer satisfaction and service efficiency
6
If the user does not submit the pop-up, add a temporary tag to their profile. This tag ensures that the user will see the pop-up again after a few hours, providing another opportunity for engagement without being overly intrusive
How to implement it?
Implementing use case automation involves several key steps and tools. Here's a comprehensive ressources to get you started:
Used Modules
Pop-Ups
Collect information from your visitors and navigate them on the website.
SMS Messages
Automate SMS delivery based on user actions or specific conditions.
Push Notifications
Delivers personalized notifications to users of your website (webpush) or app (mobile push).
An event is a custom piece of information about something your user does.
Event name
Event parameters
Page visit
Event is triggered when a user visits a given page.
User attribute
An attribute is a specific piece of data related to a user's profile or activities.
Attribute name
Criteria
Popup_capping (tag)
Tag that is assigned to user, whom did not submit info through pop-up, to differentiate him from the user who did.
Companies using predictive analytics, which can include efficient call-back systems, report a nearly 60% boost in call center productivity. This increase is due to better management of call volumes and more effective use of agent time
Operative Intelligence
Source
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Cheat Sheet
To bring your email sequence to the next level check how you can use the following methods:
Render the data of the user who has submitted the call back pop up in the agent notification message.
Read more
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