Resolve customer issues faster – with tickets, and a searchable knowledge base in one place

Centralize support requests and make answers easy to find with a ticketing system and a customizable knowledge base
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What is Helpdesk & Tickets?

Helpdesk & Tickets gives your team everything they need to manage customer requests efficiently.

From tracking and resolving cases with a ticketing system to reducing inbound volume with a fully customizable knowledge base – it’s the support hub that keeps your team organized and your customers satisfied.

Faster resolutions, happier customers

Odkryj korzyści

Efficiency

Reduce workload with automations and self-service

Clarity

One hub for all issues, answers, and updates

Customer satisfaction

Quicker replies and searchable solutions 24/7

Accountability

Ticket ownership, statuses, and tags keep cases on track

Consistency

Templates and KB articles ensure unified communication

Lepsze raportowanie

Empower customers with 24/7 access to articles and guides

All the tools to support smarter

Poznaj kluczowe funkcje

Multi-channel ticket creation

Create tickets manually, from email, or via automation flows

Centralized case view

Track messages, notes, updates, and replies in one timeline

Custom attributes & tagging

Tailor tickets to your process and prioritize with ease

Internal & public replies

Collaborate privately while keeping communication clear for customers

Knowledge Base integration

Publish articles, categorize content, and share answers directly in tickets or chat

Branding & customization

Adapt the Knowledge Base with logo, colors, CSS, and even custom domain

Multi-language support

Manage tickets and content across regions and audiences

Automation & notifications

Trigger ticket creation, route cases, and get alerts on desktop, mobile, or email
See it in action
Funkcje standardowe

Zobacz, co jest standardem w User.com

Manage deals, conversations, and follow-ups in one place

Pipeline View

Visualize and manage your deals with a clear pipeline interface.

Sales Inbox

Centralize all prospect and customer communications across channels.

Tasks & Reminders

Stay on top of follow-ups and never miss a deal opportunity.

Scheduler

Book meetings effortlessly and sync calendars with prospects.

Automation Workflows

Automate follow-ups and repetitive tasks to scale your sales process.

Unified Customer Profiles

Every email, chat, or other activity is linked to a single source of truth.

Rozwijaj swój biznes automatycznie

Nie trać czasu na powtarzalne zadania. Pozwól automatyzacji sobie z tym poradzić.
Dziękujemy! Twoje zgłoszenie zostało odebrane!
Ups! Coś poszło nie tak podczas przesyłania formularza.