Resolve customer issues faster – with tickets, and a searchable knowledge base in one place

Centralize support requests and make answers easy to find with a ticketing system and a customizable knowledge base
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

What is Helpdesk & Tickets?

Helpdesk & Tickets gives your team everything they need to manage customer requests efficiently.

From tracking and resolving cases with a ticketing system to reducing inbound volume with a fully customizable knowledge base – it’s the support hub that keeps your team organized and your customers satisfied.

Faster resolutions, happier customers

Discover the benefits

Efficiency

Reduce workload with automations and self-service

Clarity

One hub for all issues, answers, and updates

Customer satisfaction

Quicker replies and searchable solutions 24/7

Accountability

Ticket ownership, statuses, and tags keep cases on track

Consistency

Templates and KB articles ensure unified communication

Self-service

Empower customers with 24/7 access to articles and guides

All the tools to support smarter

Explore Key Features

Multi-channel ticket creation

Create tickets manually, from email, or via automation flows

Centralized case view

Track messages, notes, updates, and replies in one timeline

Custom attributes & tagging

Tailor tickets to your process and prioritize with ease

Internal & public replies

Collaborate privately while keeping communication clear for customers

Knowledge Base integration

Publish articles, categorize content, and share answers directly in tickets or chat

Branding & customization

Adapt the Knowledge Base with logo, colors, CSS, and even custom domain

Multi-language support

Manage tickets and content across regions and audiences

Automation & notifications

Trigger ticket creation, route cases, and get alerts on desktop, mobile, or email
See it in action
Standard Features

See what comes standard in User.com

Manage deals, conversations, and follow-ups in one place

Pipeline View

Visualize and manage your deals with a clear pipeline interface.

Sales Inbox

Centralize all prospect and customer communications across channels.

Tasks & Reminders

Stay on top of follow-ups and never miss a deal opportunity.

Scheduler

Book meetings effortlessly and sync calendars with prospects.

Automation Workflows

Automate follow-ups and repetitive tasks to scale your sales process.

Unified Customer Profiles

Every email, chat, or other activity is linked to a single source of truth.

Grow your business automatically

Don't waste time on repetitive tasks. Let automations handle it.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.