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E-commerce Welcome Email Sequence

An automated welcome flow that creates a strong first impression, nurtures new subscribers, and drives the first purchase.
Goals
Acquire more customers more efficiently
Improve conversion and sales
Nurture prospects
Encourage repeat sales
Improve retention and fight churn
Industries
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Tags
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Description

Welcome new subscribers without interruptions and guide them to their first purchase. After a short cooling period, the sequence introduces your brand, delivers helpful tips, and – only if no purchase happens – offers an exclusive discount and social proof. Each send respects consent, adapts to behavior in real time, and keeps the relationship warm whether or not the first order occurs.

Implementation Effort

Impact on a goal

Assets

Today 9:41
9:41
now
Automation
Today 9:41
9:41
now
Email Campaign 1
Today 9:41
9:41
now
Email Campaign 2
Today 9:41
9:41
now
Email Campaign 3
Today 9:41
9:41
now
Email Campaign 4
Today 9:41
9:41
now
Email 5.1 (No Purchase)
Today 9:41
9:41
now
Email 5.2 (With Purchase)
Outcome
Increased first-purchase conversion with a welcome discount
Stronger customer relationships through education and social proof
Reduced early churn by keeping new subscribers engaged

Detail user scenario

When a user subscribes to the newsletter, the system verifies Email consent = TRUE and adds them to the Newsletter list. After one hour, they receive a welcome email introducing the brand and setting expectations. Four days later, an educational message follows, sharing tips or inspiration. If no purchase occurs, a discount offer is sent after three more days, followed by a social proof email with bestsellers. Depending on user behavior, the final message adapts – sending “Stay Connected With Us” with or without a purchase.

Step-by-step

  • 1
    A user subscribes to the newsletter and is added to the Newsletter list. The system checks that Email consent = TRUE before sending any messages.
  • 2
    After 1 hour, the system sends Email 1: “Welcome to the {{brand_name}} family 🎉”, thanking the user and setting expectations.
  • 3
    After 4 days, Email 2: “Tips to make the most of your new journey ✨” is sent with helpful or lifestyle content.
  • 4
    If no purchase has been made, after 3 more days, the user receives Email 3: “Your 15% off is waiting 🎁” with a coupon (event: Coupon assigned).
  • 5
    If the user is still inactive after another 4 days, Email 4: “Meet our community’s favorites 💚” is sent for social proof.
  • 6
    Send two different campaigns based on the activity: If a purchase occurs, instead of more reminders, the system sends “Thanks for shopping with us 💚” (With Purchase). If no purchase occurs, the user receives “Let’s stay in touch 💌” (No Purchase) to maintain engagement.

Detail user scenario

Step-by-step

  • 1
    A user subscribes to the newsletter and is added to the Newsletter list. The system checks that Email consent = TRUE before sending any messages.
  • 2
    After 1 hour, the system sends Email 1: “Welcome to the {{brand_name}} family 🎉”, thanking the user and setting expectations.
  • 3
    After 4 days, Email 2: “Tips to make the most of your new journey ✨” is sent with helpful or lifestyle content.
  • 4
    If no purchase has been made, after 3 more days, the user receives Email 3: “Your 15% off is waiting 🎁” with a coupon (event: Coupon assigned).
  • 5
    If the user is still inactive after another 4 days, Email 4: “Meet our community’s favorites 💚” is sent for social proof.
  • 6
    Send two different campaigns based on the activity: If a purchase occurs, instead of more reminders, the system sends “Thanks for shopping with us 💚” (With Purchase). If no purchase occurs, the user receives “Let’s stay in touch 💌” (No Purchase) to maintain engagement.

How to implement it?

Implementing use case automation involves several key steps and tools. Here's a comprehensive ressources to get you started:

Used Modules

Pop-Ups

Collect information from your visitors and navigate them on the website.

SMS Messages

Automate SMS delivery based on user actions or specific conditions.

Push Notifications

Delivers personalized notifications to users of your website (webpush) or app (mobile push).

Landing Pages

Easily design and customize landing pages that convert visitors into leads, optimizing the journey from click to action.

Prerequisities
Step by Step Guide
Written by

Read the guide
Recommended data structure
User Attributes
User attribute is a named data field that describes a specific property of an user stored on its profile and used for segmentation, personalization, reporting, and automation.
Attribute name Attribute type
Consent email (custom) boolean
Product Events
A product event is information about a user’s interaction with a specific product, such as a view, cart addition, or purchase.
Product Event name Customer path Update method
Purchase order completed with the product API
Events
An event is a custom piece of information about something your user does.
Event name Event attributes
Coupon assigned (string) promotion; (string) coupon code
Tags
Tag is a customizable, flexible tool used to label and categorize users, companies, deals, and other objects to streamline management and enhance targeting capabilities.
Tag Name Tag definition Tag update method
coupon_welcome Discount added from automation Adding - from automation
newsletter_onboarding This tag is applied to a user while they are going through the newsletter welcome email sequence Adding - from automation; Removing - from automation
Lists
A list is a way to organize users into groups, not necessarily using the same filters for all of them.
List Name Definition Update Method
Newsletter Send email campaigns to users who have their attribute : Consent email = true A user is added to this list when they have clicked on the confirmation button sent in a double opt-in campaign
Promotions
A Promotion is a simple, named bundle of discount codes for your customers – with a short description for context – while your store’s settings decide how and when the codes are used.
Promotion Name Definition
welcome_discount discount code as a part of welcome emails, after subscribing to newsletter
Welcome email sequences have a powerful impact on user engagement, with studies showing they can increase open rates by over 50% and lead to a 320% increase in revenue per email compared to other promotional emails.
Join others who leveraged this use-Case
Cheat Sheet
To bring your use-case to the next level check how you can use the following methods:
Customize this flow accordingly to your business flow!
Consider excluding new subscribers from ongoing newsletter communication

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