Sarbacane wird Positive User

Plans that grow with you

From sending campaigns to omnichannel customer engagement   

Monthly

Yearly (save up to 250€)

Marketing Suite
Data & Activation Suite

Marketing Suite

As your business grows, our plans unlock the tools you need to engage smarter, personalize deeper, and create impact across every channel.

Need more? 

Discover Data & Activation Suite

Data & Activation Suite

Built for growing teams handling large data volumes, these plans enable advanced activation, high-scale messaging, and access to a dedicated Customer Success Manager.

Need help ? 


Talk to an expert

Campaigns

69€ /month
Billed annually • 1 seat included
Email Marketing
SMS Marketing
WhatsApp
Drag & Drop Editor
Ready-to-use Workflows Library
Essential Support & Success
Uma - AI Assistant
Usage & Limits
Unlimited Contacts
Emails - Up to 5,000 emails/month included
WhatsApp - Up to 500 messages/month
Automation - 5 active workflows
Enrich your plan
Loyalty Program199€/month
Sales59€/month
Customer Service • 59€/month
Recommended

Marketing Automation
Suite

199€ /month
Billed annually • 2 seats included
Everything in Campaigns
Real-time Visitor Tracking
Website Personalization
Pop-ups
Web & event tracking
360° Contact List
Advanced segmentation
Premium Support & Success
AI Onboarding Agent
AI Design Agent
AI Content creator Agent
AI Training Agent
Usage & Limits
Unlimited Contacts
Up to 5,000 emails/month included
WhatsApp - Up to 2,000 messages/month
Automation - 20 active workflows
50 Forms
50 Landing Pages
Enrich your plan
Loyalty Program • 199€/month
Sales • 59€/month
Customer Service • 59€/month

Customer Engagement
Platform

499€ /month
Billed annually • 2 seats included
Everything in Marketing Automation Suite
Product Recommendations
Web Push
Advanced Data Platform
Premium Support & Success
Usage & Limits
Unlimited Contacts
Up to 5,000 emails/month included
WhatsApp - Up to 10,000 messages/month
Automation - 100 active workflows
100 Forms
100 Landing Pages
Enrich your plan
Mobile App Marketing • 59€/month
Loyalty Program • 199€/month
Sales • 59€/month
Customer Service • 59€/month
Recommended

Performance

999€ /month
Billed annually • 10 seats included
Email Marketing
SMS Marketing
WhatsApp
Drag & Drop Editor
Ready-to-use Workflows Library
AI Onboarding Agent
AI Design Agent
AI Content creator Agent
AI Training Agent
Real-time Visitor Tracking
Website Personalization
Pop-ups
Web & event tracking
Advanced Data Platform
Advanced segmentation
Product Recommendations
Web Push
Exclusive Support & Success
Usage & Limits
Up to 300,000 emails/month included
Unlimited Non-Marketing Contacts
Up to 100,000 Marketing Contacts
WhatsApp - 10,000 messages/month
Automation - 100 active workflows
100 Forms
100 Landing Pages
Enrich your plan
Mobile App Marketing • 59€/month
Loyalty Program • 199€/month
Sales • 59€/month
Customer Service • 59€/month

Limitless

Talk to sales
Unlimited seats
Everything in Performance
Mobile App Marketing
In-app messages
Mobile push notifications
Loyalty Program
Mobile Wallet
Points & Rewards
Coupons
Sales
Pipeline management
Tasks management
Meetings
Customer Service
Live Chat
Chatbot
Conversations
Knowledge base
Helpdesk Ticketing System
Usage & Limits
Unlimited Emails
Unlimited Non-Marketing Contacts
Unlimited Marketing Contacts
Unlimited WhatsApp messages
Unlimited automation workflows
Unlimited Forms
Unlimited Landing Pages

Need more?
Discover Data & Activation Suite

If your organization is scaling - larger teams, high-volume sending, advanced data integrations - and you need expert guidance, discover the Data & Activation Suite.

Vertraut von über 15.000 Marketing-Teams weltweit vertrauen uns.

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4.8 Truspilot Reviews

Meet Uma, your AI marketing assistant

Uma is the AI assistant built into Positive User. It brings together specialized agents to help teams onboard faster, create campaigns, and get guidance directly in the platform.

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Need help ? 


Talk to an expert

Campaigns

69€ /month
Billed annually • 1 seat included

Marketing Automation
Suite

199€ /month
Billed annually • 2 seats included

Customer Engagement
Platform

499€/month
Billed annually • 2 seats included
Why choose ?
Launch, manage, and optimize your email campaigns with everything you need to drive performance and deliver results fast.
Automate your marketing journeys with smart, personalized workflows powered by real-time website tracking.
Deliver seamless omnichannel experiences across email, SMS, chat, and more. All powered by unified customer data.
Team
1 seat included
(Additional seat - 69€/seat/month billed annually)
2 seats included
(Additional seat - 99€/seat/month billed annually)
2 seats included
(Additional seat - 199€/seat/month billed annually)
Campaigns
Email marketing
Up to 5,000 emails/month included
Up to 5,000 emails/month included
Up to 5,000 emails/month included
AI Content creator Agent
A/B Testing
Dynamic content
Reusable content sections
SMS Marketing
WhatsApp
500 messages/month
2,000 messages/month
10 000 messages/month
Webpush notifications
Mobile App Marketing
59€/month
Automation
Ready-to-use Workflows Library
Custom Workflows
Up to 5
Up to 20
Up to 100
Studio
AI Design Agent
Drag & Drop Editor
Media Management
Templates Library
Website Experience
Forms
29€/month
50 published forms
100 published forms
Landing Pages
29€/month
50 published landing pages
100 published landing pages
Real Time Visitor Tracking
Pop-ups
Custom Widgets
Product Recommendations
Tracked Redirect Links
Data
Number of contacts
Unlimited
Unlimited
Unlimited
Contact List
Simple Segmentation
360° Contact List
Company List
Advanced Data Platform
Calculated attributes
Global Variables
Website Event Tracker
Unidentified Visitor data retention
60 days
Custom (up to 90 days)
Maximum Contacts Events Data Retention
60 days
1 year
Timeline visibility
30 days
60 days
90 days
Analytics
Open and click reports
Data export
Revenue stats
Custom Dashboards
Support
Knowledge Base
Product guidance & troubleshooting
24/7 self-service chat & AI Support Agent
Email Support
Live Chat
Priority response by email
within 8 business hours
within 8 business hours
Priority queue for Live Chat
Deliverability expertise on demand
Personalized operational recommendations
Google Tag Manager setup assistance
Guided assistance for standard integrations
Success
AI Onboarding Agent
AI Training Agent
On-demand video tutorials
Access to recurring thematic training sessions
Newsletter with best practices & product updates
Onboarding session
Light onboarding session with a CSM
Light onboarding session with a CSM
Adoption monitoring
Success checkpoints
Best-practice guidance

Compare plans

Need more ? 

Talk to an expert

Performance

999€ /month
Billed annually • 10 seats included

Limitless

Talk to sales

Unlimited seats
Why choose ?
Scale your data strategy with advanced activation capabilities, higher volumes, and greater control over your campaigns.
Unlock full-scale data activation with maximum performance, enterprise-grade flexibility, and no limits to your growth.
Team
10 seats included
(Additional seat - 199€/seat/month)
Unlimited seats
Campaigns
Email marketing
Up to 300,000 emails/month included
Unlimited
AI Content creator Agent
A/B Testing
Dynamic content
Reusable content sections
SMS marketing
WhatsApp
10,000 messages/month
Unlimited
Webpush notifications
Mobile App Marketing
69€/month
Automation
Ready-to-use workflows library
Custom workflows
Up to 100
Unlimited
Studio
AI Design Agent
Drag & Drop Email Editor
Media Management
Templates Library
Website experience
Forms
100 published forms
Unlimited
Landing Pages
100 published landing pages
Unlimited
Website Visitor Tracking
Pop-ups
Custom widgets
Product recommendations
Tracked redirect Links
Data
Number of Non-Marketing Contacts
Unlimited
Unlimited
Number of Marketing Contacts
Up to 100,000
Unlimited
Advanced data platform (CDP)
Company List
Calculated attributes
Global Variables
Website Events Tracker
Unidentified Visitor data retention
Custom (up to 90 days)
Custom (up to 365 days)
Maximum Contacts Events Data Retention
1 year
3 years
Timeline visibility
90 days
180 days
Analytics
Open and click reports
Data export
Custom Dashboards
Custom Dashboards
Support
Knowledge Base
24/7 self-service chat & AI Support Agent
Email Support
Live Chat
Priority response by email
within 2 business hours
within 2 business hours
Priority queue for Live Chat and Phone
Advanced deliverability expertise
Dedicated technical escalation
Success
AI Onboarding Agent
AI Training Agent
On-demand video tutorials
Access to recurring thematic training sessions
Newsletter with best practices & product updates
Dedicated Success Coach
Personalized onboarding strategy
Strategic success planning
Regular business reviews
Proactive risk monitoring
FAQ

Frequently Asked Questions

Do I need a credit card to sign up?

No. All you need is an email address to get started.

Is there a free trial available?

Yes. You can start Positive User for free, no credit card required. For 7 days, explore the platform, build your first automations, and see results before committing to a paid plan.

What can I do during the trial?

Everything. The trial gives you access to the full feature set and all add-ons, so you can build automations, test campaigns, explore the CRM, and see the platform at its best before choosing a plan.

What is the difference between the Marketing Suite and the Data & Activation Suite?

The Marketing Suite is designed for teams who need to communicate across multiple channels (email, SMS, WhatsApp, push, and more). It's the right fit if your priority is reaching your audience with targeted campaigns across channels. The Data & Activation Suite is built for larger teams (10+ users) with high-volume sending needs across every channel, combined with advanced data collection, behavioral segmentation, and full lifecycle automation. It also includes a dedicated CSM from day one to help you get the most out of the platform.

What are add-ons?

Add-ons are optional feature sets you can activate on top of your base plan. Once activated, every user in your workspace has access to those features. Add-ons are billed per seat.

What subscription options are available?

You can subscribe monthly or annually. Annual plans are renewed once a year with a single charge. Monthly plans renew each month on the same date. Annual billing is the most cost-effective option.

Does auto-renewal apply?

Yes, auto-renewal is enabled by default. Your subscription renews automatically at the end of each period so there's no interruption. You can disable auto-renewal by contacting your CSM — at least 7 days before your annual renewal date, or 3 business days before a monthly renewal.

Can I cancel at any time?

You can ask for auto-renewal cancelation at any time. No refunds are issued, but you keep full access until the end of your current subscription period.

Do I need any technical skills to use Positive User?

Not at all. Positive User is built for marketers, not developers. Intuitive tools guide you through every step and if you ever need help, tutorials, documentation, and our support team are available by chat, or email.