WordPress
Stop juggling plugins for chat, email, analytics, and forms. With the Positive User WordPress plugin, you get visitor tracking, marketing automation, live chat, and personalization, all connected to one platform. Install in 5 minutes, no code required.
Turn Your WordPress Site Into a Marketing Machine
One Plugin, Full Platform
Install the Positive User plugin and instantly activate visitor tracking, live chat, pop-ups, and web push notifications on your WordPress site. No need for separate plugins: everything runs through one lightweight integration.
WooCommerce-Ready
Selling on WooCommerce? Positive User automatically tracks product views, cart additions, purchases, and abandoned carts. Build automated flows that recover revenue and drive repeat purchases, directly from your WordPress dashboard.
Automatic Contact Capture
Every WordPress form submission, WooCommerce order, and chat conversation automatically creates or updates a contact profile in Positive User. No manual syncing, no data gaps. Your CRM fills itself.
Three simple steps to get started
Download and Install the Plugin
Download the User.com plugin from the WordPress Plugin Directory, or upload the .zip file directly from your WordPress Dashboard > Plugins > Add New > Upload Plugin.
Enter Your API Key
Go to Settings > User.com in your WordPress dashboard and paste your API key (found in your Positive User account under Settings > Setup & Integrations). The plugin connects automatically.
Activate Your Tools
Enable the features you need: visitor tracking, live chat widget, web push notifications, and pop-ups. They go live on your site immediately, no code editing required.
Popular implementation guides
- WordPress Plugin Setup Guide: Step-by-step tutorial for installing and configuring the Positive User plugin on your WordPress site. Read Guide →
- WooCommerce Integration: Connect Positive User with your WooCommerce store in under 7 minutes. Track orders, abandoned carts, and product interactions. View Tutorial →
- Contact Form 7 Integration: Capture form submissions from Contact Form 7 and automatically sync them to Positive User contact profiles. View Tutorial →
- Setting Up Live Chat on WordPress: Configure the chat widget appearance, business hours, automated greetings, and chatbot flows for your WordPress site. View Tutorial →
- Web Push Notifications Setup: Enable browser push notifications for your WordPress visitors to re-engage them after they leave your site. View Tutorial →
- Tracking Custom Events on WordPress: Go beyond pageviews: track button clicks, video plays, scroll depth, and custom interactions on your WordPress site. View Tutorial →
Frequently Asked Questions
Do I need coding skills to set this up?
No. The Positive User WordPress plugin installs like any other plugin. Enter your API key, activate features, and you're live. No theme editing or code snippets required.
Does the plugin work with WooCommerce?
Yes. Positive User integrates natively with WooCommerce to track product views, cart activity, orders, and customer data. You can build automations around e-commerce events like abandoned carts and post-purchase follow-ups.
Will this slow down my WordPress site?
No. The plugin loads asynchronously and is optimized for performance. It typically adds less than 100ms to page load time, similar to other analytics tools.
Does it work with page builders like Elementor or Divi?
Yes. The Positive User plugin works at the WordPress level, so it's compatible with all major page builders and themes. Tracking and widgets function regardless of how your pages are built.
Can I track visitors who aren't logged in?
Yes. Positive User assigns anonymous IDs via cookies to track visitor behavior from the first page view. When a visitor logs in, fills out a form, or makes a purchase, all previous anonymous activity is automatically linked to their profile.
Is the plugin compatible with caching plugins?
Yes. The Positive User tracking script works alongside popular caching plugins like WP Rocket, W3 Total Cache, and LiteSpeed Cache. Make sure to exclude the Positive User script from JavaScript minification if you experience issues.
Does it work with WordPress Multisite?
The plugin can be installed on individual sites within a Multisite network. Each site needs its own Positive User API key for separate tracking and automation.
Can I customize the chat widget appearance?
Yes. You can fully customize the chat widget colors, position, welcome messages, and behavior from your Positive User dashboard. No CSS editing needed on WordPress.
What happens if I deactivate the plugin?
Tracking and widgets stop immediately on your WordPress site, but all previously collected data remains safe in your Positive User account. Reactivate the plugin anytime to resume.
Is the integration GDPR-compliant?
Positive User is GDPR and CCPA-compliant. The platform includes built-in consent management tools. You can configure cookie consent and data processing settings to meet your compliance requirements.