Engage visitors in real-time with live chat and chatbot
Positive User’s live chat lets you connect with website visitors instantly, qualify leads, and support customers. Combine real-time assistance with chatbot automation to create conversations that convert. Resolve issues faster and deliver a friendlier experience across every device.
Trusted by +15,000 marketing teams
engagement and conversion
Turn every conversation into an opportunity. Connect instantly with visitors, capture leads, and answer questions before they become obstacles. Conversation automation ensures no message goes unanswered, even when your team is offline.
Live chat and chatbot in one widget
Positive User combines real-time conversations with automated conversations. The chatbot greets visitors, answers FAQs, schedules demos, or sends pricing links. Your agents handle complex queries. Instant messaging and automation, one widget.
Fully customizable design
Match your brand with color, icon, and placement customization. Add emojis, gifs, and personalized greetings. Make communication more human. Responsive chat that adapts to every device.
Smart automation and routing
Assign conversations to the right agent automatically based on topic, language, or visitor type. Automate follow-ups, status changes, and chat notifications. Intelligent chatbot routing so no chat is missed.
Connected with your CRM and Knowledge Base
Make informed decisions based on reliable data. Eliminate guesswork from your strategy by unifying your tools, giving you a single source of truth to fuel your business growth.
LiveChat & Chatbot in action
Offer real-time support from the first message
Answer pricing, billing, or onboarding questions instantly via live chat. The chatbot handles frequent requests while agents focus on complex cases. Every conversation is logged in the contact profile. Real-time assistance that improves customer satisfaction.
Automate replies and scheduling
Respond to common questions automatically. Schedule a demo with a chatbot prompt. Save responses as contact attributes. Human agents take over when needed. Conversation automation and digital customer service in one flow.
Resolve issues with Knowledge Base answers
Provide instant help for pricing, billing, or onboarding queries. Agents and chatbots share relevant articles directly in the chat. Contextual chat powered by your Knowledge Base.
Track every conversation in contact profiles
Every message, attribute, and response is stored in the contact’s profile. Conversation history tracking gives your team full context. Client interaction data feeds segmentation and personalization.
Route qualified leads to your sales team
The chatbot collects key details and qualifies visitors before routing them to an agent. Contact data, intent, and conversation context flow directly into your CRM. Lead tracking and sales support that start in the chat window and end in a deal.
Launch proven workflows in minutes
Reactivate quiet leads
Celebrate first purchase anniversaries
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Celebrate usage milestones
Send birthday discounts
Recover abandoned carts
Automate repeat purchases
Build trust with customer reviews
Trusted by fast-growing teams
Connect, automate, and close faster
Positive User’s live chat combines real-time conversations with powerful automation. From greeting visitors to qualifying leads and resolving support requests, every chat becomes a source of valuable data. Multichannel chat and online engagement that strengthen relationships and accelerate growth.
Frequently Asked Questions
How does LiveChat help my business?
Live chat lets you communicate with visitors in real time, answer questions instantly, and turn interest into conversions. Combine live agents and chatbot automation to assist customers, collect leads, and qualify prospects at any time. B2B customer support and lead generation in one tool.
Can I automate chat conversations?
Yes. Create chatbots that automate responses, collect contact data, and route conversations to the right agent. Design complete chatflows using triggers and conditions, no coding needed. Automated conversations that run 24/7.
Can agents and chatbots work together?
Yes. The chatbot handles simple or repetitive requests and transfers complex cases to human agents when needed. Every visitor receives quick, relevant support. AI chat and human expertise combined.
Is the chat widget customizable?
Yes. Adjust design, colors, placement, and language to fit your brand. Personalized chat touches like emojis and gifs make conversations friendly. Interactive chat that feels on-brand.
How does chat data connect to my CRM?
Every message and attribute is saved automatically to the contact profile. Your team accesses full conversation history tracking, making follow-ups and segmentation straightforward. CRM-integrated chat with zero manual imports.
Does LiveChat integrate with the Knowledge Base?
Yes. The live chat integrates with Positive User’s Knowledge Base. Agents or chatbots share relevant articles to resolve questions faster. Contextual chat with instant knowledge access.
Does the chat work on mobile devices?
Yes. The chat widget is fully responsive and adapts to any screen size. Visitors can start and continue conversations from their phone or tablet. Web messaging that works on every device.
How secure is the chat?
Positive User’s live chat follows GDPR and CCPA compliance standards. All communication is encrypted. Access permissions are managed at the team level. Digital customer service with full data protection.
Does the chat support multiple languages?
Yes. Create chats in different languages and let visitors choose their preferred option. Multichannel conversation for international audiences. Omnichannel support without language barriers.
How quickly can I launch the chat?
Most teams integrate and customize the widget within minutes. Templates and a guided setup help you start capturing leads right away. Sales support and customer experience optimization from day one.