Your success,
our commitment
From onboarding to long-term performance, we are by your side at every step with the right people, tools, and guidance to help you get real results.
Two pillars to help you grow
Everything we offer is built around two complementary dimensions: being there when you need us, and helping you achieve what matters most.
Support
Reactive, expert assistance available at every level so you can resolve issues quickly and keep your platform running smoothly, no matter what comes up.
Success
Strategic guidance to help you master the platform, hit your KPIs, and continuously improve with the right resources and the right people depending on your plan.
Your AI assistant built into Positive User
It brings together specialized agents to help teams onboard faster, create campaigns, and get guidance directly in the platform.
Onboarding Agent
Sets up the platform around your business and use cases.
Design Agent
Instantly adapts templates to your brand identity.
Content Agent
Generates and refines campaign content in seconds.
Training Agent
Answers questions and guides you through the platform.
How we support your growth
Every plan comes with a solid foundation. The depth of each element grows with your level.
Self-service resources
Knowledge base, video tutorials, templates, and Uma's Onboarding & Training Agents — available anytime, on every plan.
User Academy
Thematic group webinars, on-demand video content, and a best practices newsletter to keep your skills sharp.
Structured onboarding
A guided kick-off to get you up and running fast, with a configuration audit and full documentation included.
Tailored success plan
Objectives, KPIs, and an adoption roadmap built around your business — co-designed with your Success Coach.
Dedicated Success Coach
A named expert who knows your account and runs regular sessions to keep your success plan on track.
Quarterly Success Review
A deep-dive into your KPIs and activation roadmap to make sure you stay ahead, every quarter.
Choose the level that fits your ambitions
From essential resources to a fully dedicated partnership — each plan is designed to grow with you.
Support
As your business grows, our plans unlock the tools you need to engage smarter, personalize deeper, and create impact across every channel.
Discover our Success plans
Success
Built for growing teams handling large data volumes, these plans enable advanced activation, high-scale messaging, and access to a dedicated Customer Success Manager.
Get started with confidence
Everything you need to get started and grow at your own pace, with responsive support always within reach.
A full team behind you
Get fast access to real experts, guidance tailored to your specific setup, and the depth of investigation you need when things get complex.
A true strategic partnership
The highest level of hands-on engagement : a dedicated expert, instant escalation, and full strategic oversight.
Get started with confidence
Everything you need to get started and grow at your own pace, with responsive support always within reach.
A full team behind you
Get fast access to real experts, guidance tailored to your specific setup, and the depth of investigation you need when things get complex.
A true strategic partnership
The highest level of hands-on engagement : a dedicated expert, instant escalation, and full strategic oversight.
