Automate your customer support instantly with AI

AI Chat from User.com automates answering customer questions with fast and accurate answers combined with support tools, onboarding, personal reps, & more.
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Hi! 👋 How do I connect and transfer money between my company's digital bank accounts?
Hello! Transferring money between your accounts is simple and straightforward. First, decide which bank account you want to transfer the money from and to...
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Faster Customer Support

Solve customer questions quicker

With AI enhanced conversation responses, you can answer detailed customer questions much faster.

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Can you tell me how do I set up User.com as an integration with another system?
                                                                           



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Higher Customer Satisfaction

Increase your CSAT + NPS

Enable your customers with a highly adaptable chat tech powered by GPT, and automate communication with your customers - give highly personalised and instant on demand answers faster.

Faster Customer Resolutions, 24-7

Let AI Chat take over and answer your support needs

Move your support team to something more important.

Examples
Click to see support examples

Technical Support

"Can you tell me more about how can I modify the text of the unsubscribe button in the email drag & drop editor?"
In order to modify the text of the unsubscribe button in the email drag & drop editor, you will need to access the source code of the email template you are using.

Look for the HTML code that corresponds to the unsubscribe button, and change the text within the button element.

This may require some knowledge of HTML and CSS. If you are not familiar with these languages, you may want to consult a web developer or designer for assistance.
"How can I set up custom event tracking for specific user interactions on my website with User.com?"
To set up custom event tracking for specific user interactions on your website with User.com, you will need to use the User.com JavaScript tracking code.

Here are the basic steps you can follow:
- Install the User.com JavaScript tracking code on your website.
- Use the JavaScript API to track specific user interactions on your website, such as button clicks or form submissions.
- Create custom events in User.com and match them with the events you are tracking on your website.
"Can you provide guidance on how to use User.com's APIs to extract and analyze data?"
Yes, this will allow you to extract data from your User.com account and use it for analysis. Here are some general steps to help guide you in using User.com's APIs:

1. First, you'll need to go to your User.com account. This can be done by clicking your account settings, selecting "App settings" and then "Advanced" dropdown and then "Public REST API keys".

2. Next, you'll want to copy your API token, which will be used to authenticate your API requests...

Recommendations

"Can you recommend any resources (e.g. guides, tutorials, webinars) that can help us get started with your platform?"
User.com is a customer communication platform and provides a wide range of resources to help get started and make the most out of the platform. Here are some general suggestions on how you can find resources to help you get started with User.com:

1. The company's website is a great place to start looking for resources. You can find documentation, guides, tutorials, and webinars that can help you get started with the platform.
2. The knowledge base: User.com has a knowledge base where you can find articles and tutorials that can help you get started and troubleshoot any issues you may have.
3. The customer support team: Contact User.com customer support team and ask for resources that can help you get started with the platform. They may be able to provide you with additional resources or point you in the right direction.
"Are there any similar products or accessories that you would recommend with this torrentshell jacket?"
The Torrentshell jacket is a waterproof and breathable jacket designed for outdoor activities such as hiking and backpacking.

Here are some accessories and other products that would complement the Torrentshell jacket:

- Rain pants: to protect your legs from rain and wind.
- Fleece or insulated jackets: to wear as a mid-layer for added warmth.
- Waterproof boots or shoes: to keep your feet dry while hiking in wet conditions.
- Waterproof backpack cover: to protect your gear and essentials from rain....
"Can you recommend me how do I set up a good integration with User.com to another system?"
Setting up a good integration with User.com can be done in some simple steps:

1. Determine the specific features and data you want to integrate between User.com and the other system.

2. Research the API documentation for both User.com and the other system to understand the available methods for integration.

3. Test the API calls and data flow in a development environment before implementing in production.

4. Use webhooks or other real-time integration methods to ensure data is synced in a timely manner....

Product Advice

"Can ASP Dermo protective whitening cream be used in the summer or should it be used in the autumn or winter?"
ASP Dermo Protective Whitening Cream is a product used to lighten and brighten the skin. It is important to note that the usage of this product should be based on the instructions provided by the manufacturer or a dermatologist. The usage of the cream depends on the active ingredients present in it, the condition of the skin, and the climate.

Typically, products that contain lightening agents such as hydroquinone, kojic acid, arbutin, and vitamin C, which can make the skin more sensitive to sun exposure, and it is generally recommended to use them in the evening or in the winter when the sun exposure is less.

It is always recommended to use sunscreen during the summer, regardless of the type of skincare products you're using. Sunscreen is essential in protecting the skin from harmful UV rays and preventing sun damage, which can lead to dark spots, wrinkles, and other skin problems.

It is always recommended to consult with a dermatologist before using any skin lightening products to make sure the product is suitable for your skin type, and to follow the instructions provided by the manufacturer and/or the dermatologist.
"Are there any special instructions or precautions I should be aware of when using this dog food?"
It's important to follow the feeding instructions on the packaging for your pet's specific weight and activity level.

It's also important to transition your pet to the new food gradually over a period of 7-10 days to allow their digestive system to adjust.

It is also recommended to store your pet food in a cool, dry place and keep the bags sealed to maintain the freshness of the food.

It's always a good idea to consult with your veterinarian before making any changes to your pet's diet, especially if your pet has any specific health conditions or dietary needs.
"How does the User.com handle scalability, can it grow with our business, and is there customer support team available?"
User.com is designed to handle scalability and grow with any businesses. It is cloud-based and has the ability to handle large amounts of data and users.

In terms of scalability, User.com has a flexible architecture that can handle large amounts of data and users, allowing businesses to add new users and features as needed. The software also offers a wide range of features, such as email marketing, ai chat, lead generation, and customer relationship management, that can be used to automate and streamline customer engagement.

In terms of support, User.com offers a dedicated customer support team that is available to assist with any questions or issues that may arise. The support team can be reached via email, or live chat, and they also provide a comprehensive knowledge base and documentation to help users get the most out of the software.
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Boost NPS Feedback Scores

Start getting "Very Satisfied" on every single customer feedback survey, and hit 90s every quarter from here on out, which will have a lasting customer impact.
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An Interconnected Team Platform

Connect your customer success team with the wider company regardless if you have a team of 2 or 200, and keep everyone on the same page and looped in.
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Enhance Customer Satisfaction

Decrease your churn rate and send customer satisfaction through the roof - your KPI metrics will skyrocket and your boss will be impressed.

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Additional Built-in Features
See what comes standard part of AI Chat
A powerful set of features to help you further engage, and retain more of your
users and customers. Trusted by thousands of companies.

Personalized Experiences

Delivering hyper personalized experiences are at the core of User.com. Not just with chat, you’ll also be able to give your users better experiences in campaigns.

Enhanced User Timelines

Enable your customer team during a conversation to help the user, and visualize their entire timeline and their activities on your site or within your app.

Automate Additional Paths

Take the customer journey to the next level with predefined automations - the next action based on scenarios or specific touch points they've done.

Start With Chatbot

Easy openers that help to increase your conversations, and reduce the workload on your support reps, freeing them to do other work on the customer’s behalf.

Filtering & User Segmenting

SQL like query without database skills. Separate and see users that meet specific criteria by setting filtering rules without coding and in all in seconds.

Simple But Powerful

Once you're up and running, the app is set up to be as easy to use for anyone, with drag & drop automations, or select from dropdowns for easy sailing.

See how AI Chat learns from your docs

Schedule a call with our team to see it in action learning from your materials
plus hear how AI Chat will improve your team processes and save you time and money
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